Are the products you sell authentic?
Yes! All products we offer are 100% authentic. We partner exclusively with brands that value original design and strictly reject counterfeit items.

Do you ship internationally?
Absolutely! We ship worldwide. Shipping costs vary by destination and will be calculated at checkout.

How long will it take to receive my order?
Delivery times depend on your location:
United States: 6–12 business days
International: 6–20 business days

What currency is used on your website?
All transactions are processed in US dollars (USD).

When will my package be shipped?
Orders are typically shipped within 48 hours of placement. (Note: Back-ordered or pre-order items may take longer.) Packages are usually delivered within 7–15 business days, depending on your location and any unforeseen delays.

How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also:
Use the order tracking link in the website footer
Log in to your account and check your order history (Please register an account before placing your order to use this feature.)

What should I do if I never receive my package?
If your package hasn’t arrived within the estimated delivery time, email us at service@Orbit-edc.com
with your order number. We’ll investigate the shipping status for you.
if your package is confirmed lost in transit, you can request a refund or a reshipment.

What’s your Return and Refund Policy?
We offer a 7-day return policy. If you are unsatisfied with a product purchased on the Orbit website, you may return it in its original packaging for a refund within seven (7) days of receiving your order.
To be eligible for a return:

The item must be in the same condition as when received — unworn, unused, with tags attached, and in its original packaging.

A receipt or proof of purchase is required.
To initiate a return:
Contact us at service@orbit-edc.com
Once your request is approved, send the return to the following address: [INSERT RETURN ADDRESS].

We will provide a return shipping label and detailed instructions.
Important: Items sent back without prior approval will not be accepted.
For any questions regarding returns, contact us at service@orbit-edc.com
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
The item is defective,
The item is damaged, or
You received the wrong item.
This allows us to evaluate the issue promptly and resolve it.

Exchanges
The fastest way to receive the item you want is to return the original item for a refund and place a new order.